IMPORTANT, PLEASE READ!
TURN AROUND TIME (TAT)
- Current TAT will always be displayed in the header of our website. Currently 7-10 business days with the exception of preorders and customs which will be in the description on the listing.
-
This is the time between when you place an order and when we actually ship the order.
-
TAT is always counted in business days -- holidays and weekends do not count.
-
TAT always starts the following business day after placing an order.
-
For example if you order on Wednesday, TAT starts Thursday. If you order Friday, TAT starts Monday.
-
TAT does not include the actual shipping timeframe which is the method you select at checkout.
USPS (shipping carrier)
Once the shipping carrier has the package we have no control on delivery timeframe/details. We cannot be held liable for any delays after we have shipped the package as it is entirely out of our hands. After an order has been marked "delivered" any issues or concerns with your delivery must go through your local Post Office. We'll always be here to help, but we are unable to "find packages" if they are missing or delivered incorrectly.
We are not responsible for change of address or packages lost or delayed in the mail system. Please contact USPS or UPS for assistance.